RETURN AND REFUND POLICIES – BÚHMER LLC

Last updated: May 18, 2026

Overview

We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer straightforward return, exchange, or refund options in accordance with consumer protection laws in the State of New Jersey, the United States, and applicable international regulations.

1. Return Period

  • Standard Returns & Exchanges: We accept return requests within 15 calendar days from the date the carrier marks the package as successfully delivered.
  • Defective or Damaged Products: Any item that arrives damaged or with factory defects must be reported to us within 48 hours of receipt, accompanied by photographic evidence.

2. Conditions to Accept a Return

To be eligible for a return, exchange, or full refund, the product must meet the following strict quality criteria:

  • The frame must be completely unused, unaltered, and unmanipulated.
  • 🚨 CRITICAL OPTICAL RULE: The frame MUST NOT have been taken to, handled by, heated, or modified in any external optical laboratory or third-party store for lens fitting or prescription mounting. Once an optical frame has been manipulated or customized by an external third party, all rights to returns, exchanges, or refunds are permanently voided.
  • The product must be returned in its original brand packaging (including the specific designer box, leather/hard case, authenticity certificates, booklets, and uncut security tags).
  • The item must not show any signs of cosmetic wear, scratches, structural alterations, or chemical damage caused by non-recommended cleaning products.
  • Proof of purchase or the original store invoice must be included in the return package.

BÚHMER LLC reserves the right to reject any return requests that do not strictly comply with these quality criteria or are shipped past the established deadline.

3. Return Process

We do not accept unauthorized returns. To initiate a return, you must follow these steps:

  1. Request a Return Merchandise Authorization (RMA): Email us at contact@buhmer.us with your order number, clear photos of the product’s current state, and the reason for your return.
  2. Receive Shipping Instructions: Once approved, we will issue an RMA number and provide the specific return shipping address and guidelines.
  3. Pack Securely: Securely pack the item inside its original designer case and box, placing it inside a sturdy shipping mailer or outer box to prevent damage during transit.
  4. Return Shipping Requirements:
    • Within the United States: You may ship the package via USPS, UPS, or FedEx. A tracking number is mandatory.
    • From Abroad (International Shipping): You must select a shipping method that includes an international tracking number. The customs declaration form MUST be explicitly marked as «Returned Goods» to avoid improper import tariffs.

4. Return Shipping Costs

  • Customer Change of Mind or Error: If you are returning an item due to a change of mind, improper fit, or sizing preference, the buyer is entirely responsible for all return shipping costs. For promotions featuring free shipping, the original cost of outbound shipping incurred by the store will be deducted from your final refund total.
  • Store Error or Manufacturing Defect: If we shipped an incorrect model, wrong color, or if the frame has an approved factory defect, BÚHMER LLC will fully cover all return shipping costs and arrange a complimentary replacement or full refund.

5. Refunds

  • All refunds are subject to a thorough physical inspection by our quality control team upon arrival at our warehouse to verify brand authenticity and item condition.
  • Approved refunds will be processed and credited exclusively to the original payment method (Stripe, Culqi, Klarna, Affirm, Afterpay, Apple Pay, etc.) within 5 to 15 business days, depending on your banking institution’s processing times.
  • Initial shipping fees are non-refundable, except in cases where BÚHMER LLC committed a fulfillment error.
  • If an item is returned showing signs of cosmetic wear, minor damage, or missing brand accessories, we reserve the right to either issue a partial refund (charging a restocking fee) or reject the return entirely and ship the item back to the customer at their expense.

6. Exchanges and Replacements

  • You may request an exchange for a different model, colorway, or brand within the same 15-day period following delivery, subject to inventory availability.
  • If the newly selected item has a higher retail value, the customer must settle the financial difference before the new package is dispatched.

7. International Shipping and Customs Restrictions

  • For international returns sent from outside the United States, the customer bears full responsibility for shipping costs and any potential re-importation customs duties or tariffs, unless the return stems from a proven manufacturing defect or a store error.
  • Failure to properly label the package as «Returned Goods» on customs forms may result in additional tariffs. Any such fees levied by customs authorities will be directly deducted from the customer’s final refund.
  • All refunds are processed strictly in U.S. Dollars (USD). BÚHMER LLC is not responsible for international banking processing fees, currency conversion fluctuations, or exchange rate losses applied by your local financial institution.

8. Strict Policy Exceptions

For strict hygiene, safety, and operational reasons, the following items are completely excluded from our return policy and cannot be returned or exchanged under any circumstances:

  • Opened or used microfiber cleaning cloths.
  • Lens cleaning sprays and pre-moistened wipes.
  • Eyewear accessories (such as loose cords, chains, or individual cases) that have been removed from their original sealed retail packaging.
  • Any items marked or purchased under clearance, «Last Chance,» or «Final Sale» campaigns.

9. Governing Law and Jurisdiction

These return policies are governed by and construed in accordance with the laws of the State of New Jersey, USA, without prejudice to any mandatory consumer rights applicable to international buyers within their permanent country of residence.

10. Contact Information for Returns

  • Email: contact@buhmer.us
  • Phone: 551-697-4314
  • Mailing Address: 580 59TH ST APT 3, West New York, NJ 07093, New Jersey, United States.
  • Business Hours: Monday to Friday — 9:00 a.m. to 5:00 p.m. (Eastern Time / ET)