SHIPPING AND DELIVERY POLICIES – BÚHMER LLC

Last updated: May 18, 2026

Overview

BÚHMER LLC offers secure and reliable shipping services to addresses within the State of New Jersey, across the United States, and to select international destinations worldwide. Shipping costs, delivery timelines, and carrier options depend on the final destination selected at checkout.

1. Order Processing Time

  • All orders for available stock (including designer optical frames, sunglasses, sports eyewear, safety glasses, and accessories) are processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays).
  • Orders placed over the weekend (Saturday and Sunday) or during official holidays will begin processing on the following immediate business day.
  • Once your payment is fully verified and cleared, your package will be dispatched to our logistics partners.

2. Domestic Shipping Options & Rates (Within the U.S.)

We offer reliable domestic shipping options across the United States via major carriers (USPS, UPS, and FedEx). Shipping charges and estimated delivery times are calculated at checkout based on the following tiers:

  • Free Standard Shipping: Available exclusively for domestic orders with a subtotal value over $80.00 USD. Delivery takes approximately 3 to 5 business days after transit begins.
  • Standard Shipping: A flat rate of $8.00 USD applies to orders under $80.00 USD. Delivery takes approximately 3 to 5 business days.
  • Express Shipping: A priority rate of $15.00 USD is available for urgent deliveries. Delivery takes approximately 1 to 2 business days, subject to carrier availability.

Please note: Domestic shipments bound for delivery addresses within the State of New Jersey are subject to mandatory state sales tax, which will be calculated and displayed during the checkout process.

3. International Shipping Options & Rates

BÚHMER LLC ships internationally to select countries using premium international couriers to ensure safety and tracking efficiency. We offer two international tiers:

  • Basic International Shipping: A flat rate of $45.00 USD. Estimated delivery ranges between 7 to 21+ business days, heavily depending on the destination country’s customs processing speeds.
  • Express International Shipping: A priority rate of $85.00 USD. Estimated delivery takes approximately 3 to 7 business days once the carrier takes possession of the package.

4. International Customs, Duties, and Import Taxes

  • Buyer as Importer of Record: For all international shipments dispatched outside the United States, the recipient/buyer acts as the sole importer of record. Therefore, the customer is fully and exclusively responsible for paying all applicable local import taxes (such as VAT, GST, or IGV), customs duties, tariffs, and administrative clearance fees levied by the destination country.
  • Customs Clearance Delays: All international shipments are accompanied by a mandatory commercial invoice detailing accurate values and proper HS tariff codes. BÚHMER LLC has no control over independent customs clearance procedures, audits, or structural delays caused by border authorities in the destination country. Estimated delivery dates do not include potential customs hold times.

5. Tracking and Shipment Insurance

  • Real-Time Tracking: Every shipment processed by our warehouse includes an official carrier tracking number. As soon as your shipping label is generated, you will receive an automated email and/or SMS notification containing your tracking link.
  • Optional Shipment Insurance: We highly recommend purchasing optional transit insurance at checkout for high-value designer frames or international orders. This insurance provides full financial coverage against loss, theft, or physical damage sustained while the package is in the carrier’s possession.

6. Claims for Damaged or Lost Shipments

  • Visible Package Damage: We advise customers to carefully inspect their packages upon delivery. If the outer shipping box shows severe signs of damage, crushing, or tampering, please note the incident clearly on the carrier’s delivery slip before signing, or refuse the package entirely.
  • Reporting Window: Any internal damage, missing accessories, or order discrepancies must be reported to contact@buhmer.us within 48 hours of delivery. You must include your order number, clear photographs of the damaged item, and images of the original outer packaging.
  • Uninsured Packages: For claims involving lost or stolen packages where optional insurance was not selected at checkout, BÚHMER LLC will conduct a case-by-case evaluation with the carrier but cannot guarantee full reimbursement.

7. Returns and Exchanges

For detailed instructions on how to return an item, timelines, and quality requirements for designer frames, please refer directly to our official Return and Refund Policies.

8. Compliance and Product Safety

All eyewear models distributed by BÚHMER LLC comply with structural safety and manufacturing standards required for retail distribution. International buyers are responsible for ensuring that the imported frame styles comply with any localized health, safety, or importing guidelines established within their resident territories.

9. Customer Support Contacts

For shipping inquiries, tracking status updates, or assistance with customs documentation requests, please contact our support team:

  • Email: contact@buhmer.us
  • Phone: 551-697-4314
  • Business Hours: Monday through Friday — 9:00 a.m. to 5:00 p.m. (Eastern Time / ET)